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Terms and Conditions

Last updated: October 2026

Please read these Terms and Conditions ("Terms") carefully before engaging our services. They set out the legal contract between Primeman Ltd and you. By requesting a quotation, accepting a quotation, or engaging us to perform services, you agree to be bound by these Terms.

If you are a consumer (an individual acting outside your trade, business, craft, or profession), you have certain rights under UK consumer protection law that cannot be limited or excluded by this contract. Those rights are explained in Section 16 below.

1. Who We Are

In these Terms, "we", "us", "our", and "Primeman" mean Primeman Ltd. The following are our key details:

  • Company name: Primeman Ltd
  • Company number: 15980782 (registered in England and Wales)
  • Registered office: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
  • Email: primemanltd@gmail.com
  • Website: primemanltd.com

2. Definitions

In these Terms, the following words have the meanings set out below:

  • "Client", "you", "your" means the person, business, or organisation that engages our services.
  • "Consumer" means an individual acting wholly or mainly outside their trade, business, craft, or profession, as defined by the Consumer Rights Act 2015.
  • "Business Client" means any Client who is not a Consumer, including limited companies, partnerships, sole traders, and other organisations.
  • "Services" means the metalwork, welding, industrial mechanics, consulting, and related services we provide.
  • "Quotation" means a written quotation we provide for Services, including any associated specification, drawing, or scope of work.
  • "Contract" means the agreement between us and you for the supply of Services, formed in accordance with Section 4.

3. Our Services

We provide the following services across the United Kingdom, and may agree to provide services internationally on a case-by-case basis:

  • bespoke metalwork;
  • welding and industrial mechanics services;
  • industrial consulting and maintenance solutions;
  • related fabrication, installation, and advisory services.

We will perform all Services using reasonable skill and care, in accordance with professional industry standards.

4. How a Contract Is Formed

A legally binding Contract between us and you is formed when:

  • we issue a written Quotation to you;
  • you accept that Quotation in writing (including by email or signed acceptance); and
  • where applicable, you pay the deposit specified in Section 6.

Until all of the above have occurred, no Contract exists between us and we are under no obligation to perform any Services. We reserve the right to decline any request for Services at our discretion.

5. Quotations

All Quotations are based on the information you provide and the specification agreed at the time of quoting.

  • Quotations are valid for 21 days from the date of issue, unless a different period is stated on the Quotation.
  • Quotations exclude VAT unless stated otherwise. VAT will be added at the prevailing rate where applicable.
  • Quotations are based on materials prices and labour rates current at the time of quoting. Where there is a material change between the date of the Quotation and the start of work, we may revise the price after discussion with you.
  • If the actual scope of work differs from the Quotation (for example, because of conditions discovered on site or changes you request), the Quotation may be adjusted in accordance with Section 9.

6. Fees, Deposits and Payment

6.1 Deposit

For all projects following the initial consultation and Quotation, a non-refundable deposit of 50% of the Quotation value is payable upon confirmation of the Contract. Work will not commence until the deposit has been received in cleared funds.

The deposit secures your booking, covers initial materials, design, and preparation work, and reflects the bespoke nature of much of our work.

6.2 Balance and payment terms

Unless agreed otherwise in writing, the balance of our fees is payable within 30 days of the date of our invoice.

All payments must be made in GBP (Pounds Sterling) unless we have agreed an alternative currency in writing. Payments must be made by bank transfer to the account details specified on the invoice, or by such other method as we agree.

6.3 Variations and additional costs

Any additional work, materials, or extended time required beyond the original Quotation will be charged in addition to the Quotation value and will be invoiced separately or added to the final invoice.

7. Late Payment

If you fail to pay any sum due to us on time, we may:

  • charge interest on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where you are a Business Client), at the rate of 8% per annum above the Bank of England base rate, accruing daily;
  • claim reasonable debt recovery costs under that Act;
  • suspend further work on your project until payment is received; and
  • exercise our right of lien over any of your goods or materials in our possession until payment is made in full.

For Consumers, statutory interest under the County Courts Act 1984 may apply at the rate of 8% per annum, in addition to any contractual remedies. We will always attempt to resolve payment disputes amicably before taking formal action.

8. Client Responsibilities

To enable us to perform the Services properly and safely, you agree to:

  • provide accurate, complete, and timely information about your requirements, site, and any relevant constraints;
  • provide safe, lawful, and reasonable access to any site where work is to be carried out, including any necessary permissions, parking, and power supply;
  • comply with all applicable health, safety, and regulatory requirements at the work site, including the Construction (Design and Management) Regulations 2015 (CDM 2015) where they apply;
  • inform us in advance of any hazards on site (including asbestos, live services, hazardous substances, or structural risks);
  • obtain any necessary planning permissions, landlord consents, or other approvals required for the work;
  • respond promptly to reasonable requests for information, approval, or sign-off.

If you fail to meet these responsibilities and this causes delay, additional cost, or risk to our personnel, we may charge for additional time, suspend work, or terminate the Contract in accordance with Section 18.

9. Variations and Changes to Scope

Either party may request changes to the agreed scope of work. All such changes must be agreed in writing (including by email) before they take effect.

Where a variation results in additional work, materials, or time, we will provide a revised price and timeline. We are under no obligation to carry out additional work until the variation has been agreed in writing.

10. Delivery, Timescales and Events Beyond Our Control

Any timescales we provide are estimates given in good faith based on the information available at the time. While we will use reasonable efforts to meet agreed timescales, time is not of the essence unless specifically agreed in writing.

We will not be liable for any delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to:

  • acts of God, fire, flood, severe weather, or natural disasters;
  • pandemic, epidemic, or public health emergencies;
  • war, terrorism, civil unrest, or government action;
  • strikes, industrial action, or labour disputes;
  • failure or shortage of utilities, materials, transport, or supplies;
  • cyber attacks, failures of telecommunications, or internet outages;
  • any act or omission of a third party (including suppliers and subcontractors) where we have used reasonable care in their selection.

If such an event occurs, we will notify you as soon as reasonably possible and the time for performance will be extended for a reasonable period. If the event continues for more than 60 days, either party may terminate the Contract by written notice, and we will refund any amounts paid for Services not yet performed (less any reasonable costs already incurred).

11. Cancellation

11.1 Cancellation by you (Business Clients)

If you are a Business Client and wish to cancel the Contract after work has commenced, you will be liable to pay:

  • for all Services already performed up to the date of cancellation;
  • the cost of any materials ordered or already purchased for the project (whether or not they have been used);
  • a reasonable cancellation fee to reflect resources allocated, opportunity cost, and administrative expenses, which will not exceed the unpaid balance of the Quotation.

The 50% deposit is non-refundable.

11.2 Cancellation by you (Consumers)

If you are a Consumer and our Contract was concluded at a distance (for example, online or by email) or off our premises (for example, at your home), you may have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the Contract.

However, this 14-day cancellation right does NOT apply where:

  • the goods or work are made to your specifications or are clearly personalised (which applies to most of our bespoke metalwork and fabrication services); or
  • you have expressly requested us to begin work during the cancellation period and the Services have been fully performed.

If you have expressly requested us to begin work during the 14-day cancellation period and you then cancel, you will be required to pay for any Services already provided up to the time you notified us of your cancellation, on a pro rata basis.

To cancel, please email us at primemanltd@gmail.com stating your name, project reference, and your decision to cancel. The 50% deposit reflects the bespoke nature of our work and the costs we incur on confirmation, and may be retained where the cancellation right is not available or has been waived.

11.3 Cancellation by us

We may cancel the Contract if you breach these Terms, fail to make payment when due, or fail to comply with your responsibilities under Section 8. In that case, you will remain liable to pay for Services performed and costs incurred up to the date of cancellation.

12. Intellectual Property

We respect your investment in commissioning bespoke work, and you should expect to own the work you have paid for. At the same time, our underlying methods, templates, and standard designs are part of how we operate as a business and remain our property.

Accordingly:

  • Commissioned work: upon full payment, you will own the physical commissioned item and have the right to use and display it. The specific design produced for you may be used by you in any reasonable manner, including reproduction, photography, and resale of the physical item.
  • Our retained rights: we retain ownership of and the right to reuse our underlying methods, processes, techniques, fabrication know-how, standard templates, jigs, technical drawings, and generic design elements. We may use these to produce similar (but not identical) work for other clients.
  • Portfolio and marketing: we may include photographs and descriptions of completed work in our portfolio, website, and marketing materials, unless you tell us in writing in advance that you would prefer us not to.
  • Pre-existing materials: any drawings, designs, or specifications you supply to us remain your property; you grant us a licence to use them solely for the purpose of performing the Services.

Until full payment is received, all intellectual property in the work we produce remains with us. You may not copy, reproduce, modify, or distribute our designs, drawings, or work products without our written permission.

13. Warranties

We warrant that the Services will be performed with reasonable skill and care, in accordance with professional industry standards.

Where materials, components, or equipment are supplied as part of the Services:

  • such items are subject to the manufacturer’s warranty, which we will pass on to you;
  • we do not provide any additional warranty in respect of manufactured items beyond the manufacturer’s warranty;
  • we will assist you, so far as reasonably practicable, in making any warranty claim against the manufacturer.

Workmanship warranty: we warrant our workmanship for a period of 12 months from the date of completion, provided the work is used for its intended purpose and has not been altered, misused, or damaged after completion. If a workmanship defect arises within this period, please notify us promptly and we will rectify it at our cost.

14. Subcontractors

We engage subcontractors from time to time. Where we do so, we will take reasonable steps to ensure they hold appropriate insurance for the work they carry out.

15. Limitation of Liability

Important: please read this section carefully as it limits our liability to you. Nothing in this section limits or excludes:

  • our liability for death or personal injury caused by our negligence;
  • our liability for fraud or fraudulent misrepresentation;
  • any other liability that cannot lawfully be limited or excluded under English law (including, for Consumers, rights under the Consumer Rights Act 2015);
  • the statutory rights of Consumers, which are explained in Section 16.

Subject to the above, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract is limited to the total price paid by you for the Services under the relevant Contract.

For Business Clients only, we will not be liable for any of the following types of loss, even if reasonably foreseeable:

  • loss of profits, revenue, business, or anticipated savings;
  • loss of goodwill or reputation;
  • loss of business opportunity;
  • any indirect, special, or consequential loss.

These limitations do not apply to Consumers.

16. Consumer Rights (Consumers Only)

If you are a Consumer, you have rights under the Consumer Rights Act 2015 that cannot be excluded or limited by these Terms. In particular, you are entitled to expect that:

  • our Services will be performed with reasonable care and skill;
  • any materials we supply will be of satisfactory quality, fit for purpose, and as described;
  • where no specific price has been agreed, the price will be reasonable;
  • where no specific timescale has been agreed, the Services will be performed within a reasonable time;
  • information we have given you about ourselves and the Services, on which you have reasonably relied, will be honoured as part of the Contract.

If we fail to meet these standards, you may be entitled to a repeat performance of the Services, a price reduction, repair or replacement of defective goods, or, in some circumstances, a refund. For further information about your consumer rights, please contact your local Citizens Advice or visit https://www.citizensadvice.org.uk.

Nothing in these Terms affects your statutory rights as a Consumer.

17. Data Protection

We process personal data in accordance with our Privacy Policy, which is available on our Website at primemanltd.com. By entering into a Contract with us, you acknowledge that we may process personal data about you (and, where applicable, your employees, officers, or agents) as set out in the Privacy Policy.

18. Termination

Either party may terminate the Contract immediately by written notice to the other if the other party:

  • commits a material breach of these Terms that is not capable of being remedied;
  • commits a material breach that is capable of being remedied but fails to remedy it within 14 days of being notified in writing to do so;
  • becomes insolvent, enters administration or liquidation, or is otherwise unable to pay its debts as they fall due.

Termination does not affect any rights, remedies, obligations, or liabilities that have accrued before termination, including the right to claim damages or unpaid invoices.

19. Confidentiality

Each party agrees to keep confidential any information of a confidential nature shared by the other party in connection with the Contract, and not to use such information except for the purposes of performing or receiving the Services. This does not apply to information that is or becomes publicly available other than through a breach of this clause, or where disclosure is required by law.

20. General Provisions

20.1 Entire agreement

The Contract, the Quotation, and these Terms together constitute the entire agreement between us and you in relation to the Services, and supersede all prior discussions, representations, or agreements.

20.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remainder of these Terms will continue in full force and effect.

20.3 No waiver

Our failure to enforce any right under these Terms does not constitute a waiver of that right.

20.4 Assignment

You may not assign or transfer your rights under the Contract without our written consent. We may assign or subcontract our rights and obligations, provided this does not adversely affect your rights.

20.5 Third-party rights

A person who is not a party to the Contract has no rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

20.6 Notices

Any notice given under these Terms must be in writing and may be delivered by hand, by post, or by email to the addresses set out in the Contract or at the address last notified by the recipient. Email notices are deemed received on the next working day after sending.

21. Governing Law and Jurisdiction

These Terms and any Contract formed under them are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except that, if you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts in accordance with applicable law.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or applicable law. The version of the Terms that applies to your Contract is the version in force at the time the Contract is formed, unless we agree otherwise in writing.

The latest version of our Terms will always be available on our Website. We will date each version with a "Last updated" date.

23. How to Contact Us

If you have any questions about these Terms or about a Contract you have with us, please contact:

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